My zte z982 phone not downloading apps

What's new. New posts New profile posts Latest activity. Current visitors New profile posts Search profile posts Billboard Trophies. My ZTE zmax pro wont allow me to access my drop down menu, navigation keys, and also wont let me update or download apps. Thread starter piemanpat Start date Aug 28, Forums Cell Phones Android Smartphones. JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.

Previous Next Sort by votes. Aug 28, 6 0 10 0. I have had this phone for over a year with miner issues, but nothing i couldn't figure out. This started after restarting my phone one day.

I first noticed that the Navigation keys don't work except for the back button, the pull down quick access menu wont pull down, and I've tried different ways to update stock android or to install a different launcher but cant do either. Is there anything i can do to fix this. Apr 6, 25, , 13, Then I would say either the phone needs a full "Hard Reset", which will wipe all data and start it back as it was, or you need to have it looked at as a possible hardware issue.

It could be a few things. However, if you have rooted the device, which some of what you have mentioned makes me think you have, then the standard options for fixing things won't work. Not unless you unroot the device first. What does it take to unroot my device?

I know of two apps that should be able to help with unrooting a device. Others may know of more or other ways, as I am really not a fan of rooting, so not my expertise. It will ask you to confirm that you really want to unroot your device. To start, tap continue. When it is done, the app will automatically close and then restart your device.

When it is done, and the device restarts, it should be fully unrooted. Uninstall "SuperSU" and you are done. Launch the app and tap "Menu". Step 4. You will need to long-press on the screen until you get " Next " and " Exit " options which are located at the bottom of the screen.

Step 5. Double-tap on " Exit ". Step 6. You will need to draw a large L shape on your screen. You will start at the top left-hand corner and then draw from there with the end being at the bottom right-hand corner. Also it works for a few devices only. Download Now. The program will detect the information related to your devices. When a software update becomes available, this information will be updated.

Your device has non-T-Mobile software, and it is unsupported. The manufacturer and T-Mobile cannot update your software. But my brother has the same phone and it let him get the app.

Can you help me get it. Can anybody help me update my phone. Chosen Solution. Hi, Can you access the internet OK? If you can, have you tried updating the Google Play Store app? Hopefully this may be of some help. Was this answer helpful? OK so I figured it out jus uninstall latest updates for Google play. How do i uninstall latest updates? If it is then a downloaded app is the cause of the problem. The trick is to find out which one is the culprit.